Avex Homes Warranty

Current customers request warranty service.

Your new Avex Homes purchase is protected by a

Structural Home Warranty from Centricity™

Workmanship

1. Cabinets
2. Carpet
3. Ceramic Tile
4. Countertops
5. Door Panels
6. Drywall
7. Exterior Siding
8. Hardwood Floor
9. Interior Trim
10. Paint
11. Roof Covering

Systems

12. Ductwork
13. Electrical
14. Plumbing

Structural

15. Beams
16. Floor Framing
17. Foundation
18. Walls
19. Roof Framing

Workmanship

1. Cabinets
2. Carpet
3. Ceramic Tile
4. Countertops
5. Door Panels
6. Drywall
7. Exterior Siding
8. Hardwood Floor
9. Interior Trim
10. Paint
11. Roof Covering

Systems

12. Ductwork
13. Electrical
14. Plumbing

Structural

15. Beams
16. Floor Framing
17. Foundation
18. Walls
19. Roof Framing

1-Year Workmanship

The one-year workmanship warranty provides surety type coverage and backs the builder’s warranty for defects in workmanship and materials. Covered components of a home that do not meet established Construction Performance Standards in the warranty during the first year will be repaired, replaced or you may be paid the cost of repair or replacement.

2-Year Systems

The two-year systems warranty provides surety type coverage and backs the builder’s warranty for defects in the electrical, plumbing, heating, cooling, ventilating, and mechanical systems. Covered components of a home that do not meet the established Construction Performance Standards in the warranty during the first two years will be repaired, replaced or you may be paid the cost of repair or replacement.

10-Year Structural

The ten-year structural warranty provides direct coverage from the day of closing for major structural defects. If a major structural defect occurs to a designated load bearing element of the home within the 10-year warranty term, it will be repaired, replaced, or paid for by Centricity.

For Current Avex Homes Customers

How to access your homeowner warranty portal

Avex Homes Warranty Portal 

To access the online portal for the first time, click the “Access Warranty Portal” button. Using your email given at the time of contract signing as your user ID and the temporary password: “Avexhomes1”, you will be able to sign in. The system will then prompt you to create your own password. Once in the portal, you can review documents, look up emergency numbers, and enter work order requests. Always hit the submit button after entering your requests in the system or they are not accessible to us and are not considered submitted.

Be sure to upload photographs of each item when entering them on the portal, so that we can easily identify the deficiency. Be sure to review the paperwork outlining what is, and is not, covered under the 1, 2 and 10 year Warranty provided on your home. If you do not have these documents from your closing packet, they can be found online in your homeowner portal.

Should you need to follow up on an item that you have submitted on the portal, please email the warranty department at Warranty@AvexHomes.com, or directly through the portal in the contact us section.